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Frequently Asked Questions

I’m receiving this error when trying to upload my video: Server responded with 0 code.

This is a general error code which means your device is struggling to connect to our servers. There’s a large variety of reasons this could be so please try these troubleshooting ideas.

  1. Try clearing your cache. This is found in the settings of your browser.
  2. Try using an “incognito” or “private” browser window. This will turn off any in-browser extensions that might be affecting the upload.
  3. Try using a different browser in case there are in-browser settings affecting the connection.
  4. Try using a different device. Do you have a separate smartphone, tablet or desktop you could use to upload?
  5. Internet speed could affect the connection to the server. Try using a different connection – either cellular data (4G) or wifi connection.
  6. Please turn off your firewall and/or your VPN which could prevent the server connection.