Frequently Asked Questions
Recording and Uploading
- How do I set my Android device to record in the right format?
- Do I need to label my video file before uploading it?
- Do I need to memorise the sheet music?
- Where should I film my video?
- Are there any rules for what I can or can’t submit?
- I’m receiving this error when trying to upload my video: Server responded with 0 code.
- How do I reduce the size of my video file? It needs compressing.
- How do I set my iPhone to record in the right format?
- The uploader won’t accept my video.
- What should I wear?
- What’s the maximum file size I can upload?
- Have I submitted a video?
- How should my video look?
- How should I light my video?
- Can I hold my mobile device in a selfie stick while recording?
- Should I record my video horizontally or vertically?
- How do I record landscape on my phone?
- Can I use an external microphone with my computer or mobile device?
- Why do I hear Eric’s conductor track on my recorded video?
- Can I submit multiple videos?